SAP EWM Support Consultant II

Location: Remote (No Travel Required)
Clearance Requirement: U.S. Citizenship required to obtain a security clearance

Our Core Values:

Challenge!

We believe in challenging the present – it’s the only way to shape the future. We must be exceptional communicators and collaborators while always learning. We also understand that speaking your mind requires equal parts brain (what to say), thoughtfulness (when to say it), and caring (how it’s said). Incremental won’t win.

Have Fun!

We are on a journey, together. Take care of your family, take care of yourself, and take care of each other. Stay human, take care of each other and invest in your community. Life isn’t all about work. Live your happiness. Be healthy.

All In!
You can’t fake passion – show your energy. Own it – take charge and lead. Our team is made up of top quartile talent and we never accept second best. Accountability, trust, and integrity create an environment to realize the team’s true potential.

Never Screw The Customer!
We have walked a mile in your shoes. Experience matters. We drive innovation to generate business value. Be true – no BS.

GSD!
We take the initiative and never make excuses. We act with urgency, and we deliver high quality outcomes with extreme velocity. We embrace process discipline, drive continuous improvement, and stay audit ready. We relentlessly execute and plan for tomorrow by creating sustainable outcomes. That is how we win!

Empower!

Our people are the foundation for our success. We recognize their value and support them by fostering a culture of collaboration and innovation. We recognize individual strengths, build confidence through action, and invest in personal development.

Overview:

As an SAP EWM Consultant II, you will be responsible for independently managing live support tickets and ensuring smooth post-Go-Live performance. This role is ideal for professionals with 3–5 years of hands-on SAP EWM experience who enjoy solving complex technical issues and contributing to operational excellence.

Key Responsibilities:

• Own hypercare support tasks and resolve production issues
• Troubleshoot and resolve high-volume support tickets
• Perform detailed root cause analysis and apply fixes
• Communicate with end-users and project stakeholders
• Collaborate with cross-functional teams

Qualifications:

• 3–5 years of SAP EWM configuration experience
• Strong problem-solving and SDLC knowledge
• Self-motivated and independent work style
• Excellent technical documentation and user communication skills
• U.S. Citizenship (required to obtain clearance)

Key Responsibilities:

• Assist in hypercare support after SAP EWM Go-Live
• Monitor and report basic system issues; escalate complex problems
• Perform root cause analysis with guidance from senior team members
• Work on support tickets and track resolutions
• Help document troubleshooting procedures

What We Offer:

• Competitive compensation and performance-based bonuses
• Unlimited PTO
• 21 days Paid holidays
• $1,500 wellness benefit for employees
• Flexible work environment (remote/hybrid options available)
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Opportunities for advancement and professional development

C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.