At C5MI, our purpose is to unleash business potential by converting people, process, and technology to reduce waste, drive productivity, improve lives, and ensure sustainability. we are a leading services firm committed to delivering cutting edge technology solutions and exceptional service to our clients. Our employees are key to our success, so we strive to be more than just a team; we’re a community built upon a set of Core Values that guide our every action:

• Challenge – We believe in challenging the present – it’s the only way to shape the future – and that speaking your mind with equal parts brain (what to say), thoughtfulness (when to say it), and caring (how it’s said), is the only way to grow and be successful.
• Have Fun – We are on a journey together and life isn’t all about work. Live your happiness.
• All In – You can’t fake passion – show your energy. Own it – it is a shared responsibility, and we remain focused on creating an environment designed to realize the team’s true potential.
• Never Screw the Customer – If we take care of the customer, offer honest opinions and robust solutions, and exceptional service, we all win.
• GSD (Get Stuff Done) – We take initiative; we don’t make excuses; and we act with urgency. We take accountability, relentlessly execute, and swarm challenges while planning for tomorrow – that’s how we win!
• Environmental/Sustainability Stewardship – We are evangelists and practitioners of efficiency who lead awareness and adoption of environmental and sustainability best practices by merging people, process, and technology.

Position Summary:

As the SAP EWM Analyst you will be responsible for providing hypercare support and resolving live system issues in the initial weeks following SAP Extended Warehouse Management (EWM) implementations. This role requires a self-motivated, independent professional capable of handling a high volume of tickets and troubleshooting complex system issues. The ideal candidate thrives in a fast-paced, dynamic environment, ensuring seamless transitions from implementation to steady-state operations.

Key Responsibilities:

• Perform hypercare support following SAP EWM implementation.
• Monitor and resolve live system issues, quickly addressing any failures or user-reported concerns.
• Troubleshoot and diagnose root causes of system errors and coordinate resolutions with the relevant teams.
• Manage a high volume of support tickets, ensuring timely responses and effective issue resolution.
• Track system performance indicators (KPIs) to identify bottlenecks and areas for improvement.
• Collaborate cross-functionally with development teams, project managers, and stakeholders to maintain and enhance system performance.
• Apply software updates and security patches as needed to ensure system integrity.
• Document system configurations, troubleshooting procedures, and resolutions for knowledge-sharing and future reference.
• Provide technical assistance to end-users, ensuring a positive support experience.

Qualifications:

Education, Training, and Experience:

• Required – background and/or education in logistics, distribution, MIS, IT, or other related field.
• Required – 3-5 years of experience in SAP EWM.
• Desired – 1+ years in a professional logistics, distribution, MIS, IT, or other related field
• Desired - Certificate in MIS, CS, IS, IT or other technical field (SAP a plus)

Specific Skills, Knowledge, and Abilities:

• Strong understanding of SAP EWM and the software development lifecycle (SDLC).
• A self-starter with the ability to work independently in a high-paced environment
• Excellent problem-solving and troubleshooting skills with a meticulous approach to system configuration and issue resolution.
• Ability to handle multiple support tickets simultaneously, prioritizing urgent issues effectively.
• Clear and professional communication skills, with the ability to explain technical concepts to non-technical users.
• Strong analytical and organizational skills, with attention to detail.
• Ability to collaborate across teams and engage with diverse stakeholders at all levels.

Benefits:

• Remote work
• Competitive salary
• Comprehensive benefit program
• $1,500 wellness benefit for employees
• Retirement savings plan – traditional 401(k) and Roth
• Opportunities for professional development and advancement

C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.