About Us:

At C5MI, our purpose is to unleash business potential by converging people, process, and technology to reduce waste, drive productivity, improve lives, and ensure sustainability. We are a leading services firm committed to delivering cutting-edge technology solutions and exceptional service to our clients. Our employees are key to our success, so we strive to be more than just a team; we’re a community built upon a set of Core Values that guide our every action:

• Challenge – We believe in challenging the present – it’s the only way to shape the future – and that speaking your mind with equal parts brain (what to say), thoughtfulness (when to say it), and caring (how it’s said), is the only way to grow and be successful.
• Have Fun – We are on a journey together and life isn’t all about work. Live your happiness.
• All In – You can’t fake passion – show your energy. Own it – it is a shared responsibility, and we remain focused on creating an environment designed to realize the team’s true potential.
• Never Screw the Customer – If we take care of the customer, offer honest opinions and robust solutions, and exceptional service, we all win.
• GSD (Get Stuff Done) – We take initiative; we don’t make excuses; and we act with urgency. We take accountability, relentlessly execute, and swarm challenges while planning for tomorrow – that’s how we win!
• Environmental/Sustainability Stewardship – We are evangelists and practitioners of efficiency who lead awareness and adoption of environmental and sustainability best practices by merging people, process, and technology.

Position Summary:

As the ServiceNow Platform Architect at C5MI, you will play a pivotal role in driving the digital transformation and innovation. You will lead the design, implementation, and optimization of ServiceNow solutions, enabling seamless IT Service Management (ITSM) processes. Your expertise will be pivotal in shaping the strategic direction and ensuring the successful execution of ServiceNow initiatives across our organization.

Key Responsibilities:

• Define and articulate the ServiceNow architecture strategy and roadmap to align with business objectives.
• Design and implement scalable and efficient ServiceNow solutions leveraging best practices and industry standards.
• Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems and applications.
• Develop and maintain ServiceNow configurations, workflows, and integrations to meet evolving business needs.
• Drive continuous improvement by identifying opportunities for automation, optimization, and process enhancement.
• Provide technical leadership and mentorship to junior team members, fostering their growth and development.
• Stay abreast of emerging ServiceNow capabilities, trends, and best practices, and assess their applicability to our organization.

Qualifications:

• Bachelor’s or Master’s degree in relevant field or equivalent experience.
• ServiceNow Certification.
• Minimum of 12 years of industry experience, with 5 years in SeviceNow design and implementation with Enterprise Systems.
• Strong understanding of ITSM and CSM processes, workflows, and best practices.
• Experience with ServiceNow integrations using APIs, web services, and middleware technologies.
• Proven track record of driving successful ServiceNow implementations and delivering measurable business outcomes.

Skills and Abilities:

• Excellent communication and collaboration skills.
• Ability to provide vision and lead through digital transformations.
• Expertise in ServiceNow platform configuration, development, and administration.
• Strong problem-solving skills and the ability to thrive in a dynamic environment.
• The ability to travel 10-25%, varying based on customer requirements/needs.

Benefits:

• Remote work
• Competitive salary
• Comprehensive benefit program
• $1,500 wellness benefit for employees
• Retirement savings plan – traditional 401(k) and Roth
• Opportunities for professional development and advancement
• Positive and collaborative work environment

C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances